Frequently Asked Questions
We want you to have the best customer service experience. If your question isn’t answered in our FAQ’s section please contact our team and we’ll be back to you soon.
What type of pillows do you offer?
We offer a wide range of pillows, including memory foam, latex, down, synthetic down, cool gel and PU foam pillows.
Which pillow is best for neck and shoulder pain?
Our memory foam and contour pillows are specifically designed to provide support and alleviate neck and shoulder pain.
Do you offer pillows for specific sleeping positions?
Yes we have pillows tailored for side sleepers, back sleepers and stomach sleepers to ensure optimal comfort and support.
Are your pillows hypoallergenic?
Many of our pillows are hypoallergenic, suitable for allergy sufferers and designed to resist dust mites and allergens.
Do you offer pillows for children?
Yes, we have pillows designed specifically for children, providing gentle support for growing bodies.
How do I choose the right pillow for me?
We recommend considering your sleeping position, any specific needs such as neck support or allergies, and personal preferences when choosing a pillow.
What material are your pillows made from?
Our pillows are made from a variety of materials, including natural latex, memory foam, cool gel foams, down, synthetic down, PU foams.
Are your pillows adjustable?
Some of our pillows offer adjustable height levels to customize your sleeping experience.
How can I clean and care for my pillow?
Most of our pillows come with care instructions, but generally, pillow covers can be machine washed, and the pillows themselves may require spot cleaning or gentle hand washing.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk orders (3 or more). Please contact our customer service team for more information.
Do you ship internationally?
Unfortunately, we do not ship internationally.
What is your return policy?
Please refer to our Returns page for detailed information.
Are your pillows made in Australia?
Whenever possible, we source pillows that are made in Australia to support local manufacturers.
Do you offer customer reviews or testimonials?
Yes, you can find customer reviews and testimonials on our website to help you make an informed decision.
What are your standard delivery times and costs?
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
Do you offer gift wrapping or gift cards?
Unfortunately, this service is not available.
What payment methods do you accept?
We accept various payment methods including PayPal, ZipPay and Humm.
How can I contact customer support?
You can contact our customer support team via email for assistance with any questions or concerns.
Can I alter my existing order?
No upon receipt of your order our warehouse team exopodite your order for dispatch. It is not possible to change once sent to us.
I have not received my order confirmation.
It is possible the incorrect email address was entered, or your ISP was flagged as spam. Please email us on bestpillows.com.au with your order number and name and we will contact you.
I’ve forgotten my password.
Re-enter your email address and advise us that the password has been forgotten and we will email you your password.