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Privacy Statement

Best Pillows. (trading as “Best Pillows”) acknowledges the significance of safeguarding individuals’ privacy and rights and is dedicated to preserving your online privacy. We employ various security measures, including secure servers, firewalls, and encryption, to protect your information.

This document serves as our privacy policy, detailing how we collect and manage your personal information. We urge you to review the following policy to understand the limited scope of information Best Pillows collects and its usage.

By accessing or utilising bestpillows.com.au, you agree to abide by the terms outlined in our privacy policy and website terms and conditions. If you do not consent to these terms, please refrain from accessing or using our website.

Should you have any inquiries regarding our privacy policy, please do not hesitate to contact us via email at (email address)

What Constitutes “Personal Information”?

In this policy, “personal information” encompasses any data that can be utilised to personally identify you. This may include your name, address, phone number, email address, and date of birth. Any information enabling your personal identification or reasonably identifiable from it falls under this classification.

How is Your Personal Information Collected?

We gather your personal information directly from you, employing various methods, including:

Your interaction with and usage of our website.
Conversations between you and our representatives.
Completion of applications, purchase orders, or requests for quotes.
Contacting us for further information or registering your details on our website.
Participation in surveys, research, promotions, or contests hosted by Pillow Talk.
Subscription to our mailing list.
Submission of job applications or resumes.

Additionally, we may obtain personal information from third parties such as recruitment agencies, credit reporting agencies, law enforcement entities, and other government agencies.

What Types of Personal Information Do We Collect?

We may collect the following types of personal information from you:

Name, residential mailing address, email address, and mobile number.
Date of birth, gender, age, purchase history, hobbies, and interests.
Details of products purchased or inquired about, along with additional information necessary for delivery and response to inquiries.
Any additional information provided directly through our website or indirectly through its use.
Information provided through our customer service centre, surveys, and competitions.

What Other Information Do We Collect?

To enhance your online experience at Best Pillows, we gather anonymous information about website activity. This data aids in evaluating website performance and improving displayed content.

For evaluating the effectiveness of our online advertising, we may utilise third parties to collect statistical data. No personal information is collected on such occasions. However, we may log IP addresses, geolocations, device types, browser types, site activity, and visit history to analyse trends, track user movements, and gather broad demographic information about visitors.

Our website utilises Google AdWords, Google Analytics, Google Signals, and the Google Display Network combined to display Best Pillows ads on other websites visited after our site. This practice, known as remarketing, is a tool offered by Google to businesses. Further details on the remarketing program can be found here. If you wish to opt-out of receiving such advertising from Google, you can manage these settings through Google Ad Settings.

Certain services on our website require user registration as Best Pillows members. Any information stored about you as a Best Pillows member can be viewed and amended by logging into the website at (website address) Please note that information provided via the “contact us” section is not retained after query resolution.

Why Do We Collect and Utilise Your Personal Information?

Best Pillows collects, uses, and retains your personal information to better understand your needs as a customer and to enhance service provision. We collect, use, and retain your personal information:

To complete transactions, both in-store and online.
To address queries or customer service matters promptly.
To keep you informed of products, services, events, or promotions we believe may interest you.
To improve your online customer experience and expedite transactions.
For planning, marketing, or research purposes.
To provide access to protected areas of our website.
For business processing functions, including sharing personal information with contractors, service providers, or third parties such as couriers or postal services.

How Do We Protect Your Personal Information?

Internally and in collaboration with our partners, Best Pillows prioritises the security of our customers’ data. Our internal policies cover data security, credit card compliance, and response plans for data breaches. Key methods we employ to manage risk regarding personal information include:

Storing physical data in purpose-built, third-party data centres for physical security.
Protecting all networks and servers with firewalls, threat monitors, and encryption tools.
Shielding wireless access points with firewalls and threat monitors.
Keeping all endpoints updated with recent patches.
Replacing physical network devices when they are no longer supported or updated.
Monitoring internet traffic to block antisocial sites and alert for policy breaches.
Scanning all emails for threats and blocking where applicable.
Encrypting any electronically transmitted or received personal data via SSL certificates and other encryption methods.
Verifying third-party applications, such as web payment gateways, as PCI compliant with industry-standard data protection protocols.

With Whom Do We Share Your Information?

Best Pillows will not sell, rent, or lease your personally identifiable information to others except as described in this privacy policy. We may disclose your personal information to:

Our employees, contractors, or service providers for website operation or business operations.
Suppliers and other third parties with whom we maintain commercial relationships for business or marketing purposes.
To comply with relevant laws.

Best Pillows will only disclose your personal information in good faith, when required by law, and only to appropriate regulatory authorities. In cases of website terms and conditions breaches, we reserve the right to provide offender details to the relevant association/client for appropriate action regarding the breach.

We do not provide your personal information to other organisations for direct marketing purposes.

Direct Marketing Material

Best Pillows may send you direct marketing communications and information about our products and services that we believe may interest you. These communications may be delivered via mail, SMS, or email, adhering to applicable marketing laws such as the Spam Act 2003 (Cth). You consent to receiving such direct marketing communications by any of these methods.

All email-based services to our members are opt-in, and members have the option to opt-out (i.e., suspend or cancel all marketing emails from the Best Pillows site) at any time. This can be managed by logging into the website and updating preferences at (Website link) or by clicking the “Unsubscribe” link in all electronic newsletters sent by Best Pillows. Alternatively, to unsubscribe from electronic newsletters, contact us at (email) and we will remove your details from our database.

Website Push Messages

We engage a third-party provider to communicate updates to customers via web push messages, provided browser consent is given. These messages include website updates and marketing campaign notifications.

If you subscribed to receive web push messages on your browser/device and wish to unsubscribe, please unsubscribe (here).